Document Storage
Peace of mind with your records protected, off-site and compliant.
Records Storage & Management
Expert Secure Document Storage.
Even though digital takes centre stage, paper still matters. Keeping those documents safely stored and well organised can be a headache, especially with all the rules about what to keep and for how long. That's where we come in. We're the experts at secure document storage, ensuring your files are safe and sound, easy to find, and DPA complaint.
Features of Document Storage.

Secure Facilities, Vetted Staff
Our top-notch storage facilities have CCTV, coded entry, and fenced-in areas. Plus, our team goes through background checks, document handling training, and signs strict confidentiality agreements for your peace of mind.

Online Document Management
View your storage inventory, request file retrievals and returns, schedule a shredding collection and order new archive boxes in one place with our intuitive online system, designed to streamline your records management processes.

Boxes Built for Tough Stuff
Need boxes? We’ve got you covered. Our heavy-duty, sturdy and easy to construct archive boxes are perfect for loose documents and files. Made from 70% recycled materials and 100% recyclable. They’re customisable too!

Document Lifecycle Management
From moving your files to storing them safely and securely to scanning, shredding, and organising them when needed, we offer an end-to-end document management service for every stage of document lifecycle.

Flexible Document Retrieval
Want a specific document scanned? We’ll find it, convert it to your desired digital format, and transfer it to you securely. Need the original back? No worries, we’ll return the physical file on a day that suits you.
We're Here to Help! Ask Us Anything.
Contact usBenefits of Document Storage.
Gain Space, Reduce Stress
Say goodbye to overflowing filing cabinets. Store your documents with us and reclaim precious office space for what matters most.
Pay Only For What You Use
Cut out the cost of renting extra space. Storing off-site with Chaffinch means you only pay for the exact number of boxes you require.
Enjoy Security You Can Trust
Your documents are safe with us. Our facilities are expertly designed to manage records in a secure environment with vetted personnel.
Stay Compliant, Stay Organised
We manage the document lifecycle from creation through to archiving or destruction. No more scrambling to meet retention rules!
Get What You Need, Fast
Need a document ASAP? No problem! Choose same-day, next-day, or scheduled delivery - physical record or digital copy, it's up to you.
Save Time, Increase Productivity
Stop wasting time searching for files! Off-site records stored with Chaffinch are easier to manage and are looked after by experts.
How It Works.
Pick Up
No need to pack or carry - our secure trucks will collect your documents from your office or storage, safely transporting them to our warehouse.
Check In
Once your documents arrive at our secure facilities, we will weigh and barcode each box, adding them to our tracking system for ongoing file management.
Store, Scan, Shred
Your documents go to their designated storage areas. If you need them digitised or destroyed, we'll pick and process them accordingly.
Online Management
Need a document back? Want something shredded? Use our easy online system to book a job or send us an email. It's all under your control!
Our Customers.
What Our Customers Say.
Our Accreditations.
Frequently Asked Questions.
Why do I need to store my documents?
Think of all the confidential details your company deals with daily – employee details, customer information, contracts. You’re trusted to keep it safe, and the law agrees. It’s your legal duty to protect this information, with big fines if you don’t. Even digital information counts, not just paper documents. Luckily, secure document storage protects everything, keeping you and your business safe.
Why should I use an outsourced, off-site document storage service?
Imagine your company’s most valuable asset – its confidential information: customer details, contracts, internal documents. Losing it could be disastrous for your reputation and finances. That’s why secure off-site storage is key. Chaffinch keeps your sensitive information safe and sound, away from prying eyes. In today’s competitive world, protecting your information is crucial.
What items can be placed in storage with Chaffinch?
Chaffinch stores a wide variety of information for our customers which includes:
- Business critical documents
- Files, Wills & Deeds
- Computer back up tapes
- Museum & Heritage items
How do Chaffinch ensure documents are protected whilst in storage?
Our off-site document storage facilities are equipped with security measures such as cameras, coded entry, fenced-in areas, and vetted staff with strict confidentiality agreements. These measures ensure the safety and privacy of your documents.
How do I retrieve an item that is in storage?
Need something back from storage? No problem! Just shoot our Operations team an email or use our online portal (we’ll give you access if you need it). We’ll get it ready for you in no time.
What if I need my item in an emergency?
If you find you need your item more urgently, Chaffinch has several options available to get your items back to you as quickly as possible, including digital and physical delivery. Please email the details to the Operations team and then follow this up with a phone call.