Contact us

Document Storage

Peace of mind with your records protected, off-site and compliant.

Records Storage & Management

Expert Secure Document Storage.

Even though digital takes centre stage, paper still matters. Keeping those documents safely stored and well organised can be a headache, especially with all the rules about what to keep and for how long. That's where we come in. We're the experts at secure document storage, ensuring your files are safe and sound, easy to find, and DPA complaint.

Features of Document Storage.

Our document storage service offers a range of features to ensure the safety and accessibility of your critical business records. With Chaffinch, you can expect:
security-camera

Secure Facilities, Vetted Staff

Our top-notch storage facilities have CCTV, coded entry, and fenced-in areas. Plus, our team goes through background checks, document handling training, and signs strict confidentiality agreements for your peace of mind.

chaffinch-online-portal

Online Document Management

View your storage inventory, request file retrievals and returns, schedule a shredding collection and order new archive boxes in one place with our intuitive online system, designed to streamline your records management processes.

archive-box-document-storage

Boxes Built for Tough Stuff

Need boxes? We’ve got you covered. Our heavy-duty, sturdy and easy to construct archive boxes are perfect for loose documents and files. Made from 70% recycled materials and 100% recyclable. They’re customisable too!

document-management

Document Lifecycle Management

From moving your files to storing them safely and securely to scanning, shredding, and organising them when needed, we offer an end-to-end document management service for every stage of document lifecycle.

calendar-dates-flexible-booking

Flexible Document Retrieval

Want a specific document scanned? We’ll find it, convert it to your desired digital format, and transfer it to you securely. Need the original back? No worries, we’ll return the physical file on a day that suits you.

We're Here to Help! Ask Us Anything.

Contact us

Benefits of Document Storage.

From freeing up your office space to reducing costs and increasing productivity, our off-site document storage service means you'll get to focus on what you're best at. We've designed our offering to help our clients:

Gain Space, Reduce Stress

Say goodbye to overflowing filing cabinets. Store your documents with us and reclaim precious office space for what matters most.

Pay Only For What You Use

Cut out the cost of renting extra space. Storing off-site with Chaffinch means you only pay for the exact number of boxes you require.

Enjoy Security You Can Trust

Your documents are safe with us. Our facilities are expertly designed to manage records in a secure environment with vetted personnel.

Stay Compliant, Stay Organised

We manage the document lifecycle from creation through to archiving or destruction. No more scrambling to meet retention rules!

Get What You Need, Fast

Need a document ASAP? No problem! Choose same-day, next-day, or scheduled delivery - physical record or digital copy, it's up to you.

Save Time, Increase Productivity

Stop wasting time searching for files! Off-site records stored with Chaffinch are easier to manage and are looked after by experts.

How It Works.

Chaffinch's document storage process ensures you can sleep easy knowing your physical documents are securely stored. Let's explore the four key steps involved:
  • 1

    Pick Up

    No need to pack or carry - our secure trucks will collect your documents from your office or storage, safely transporting them to our warehouse.

  • 2

    Check In

    Once your documents arrive at our secure facilities, we will weigh and barcode each box, adding them to our tracking system for ongoing file management.

  • 3

    Store, Scan, Shred

    Your documents go to their designated storage areas. If you need them digitised or destroyed, we'll pick and process them accordingly.

  • 4

    Online Management

    Need a document back? Want something shredded? Use our easy online system to book a job or send us an email. It's all under your control!

  • Our Customers.

    At Chaffinch, 1,000+ customers trust us with their document management needs, and we strive to exceed their expectations.

    What Our Customers Say.

    We take pride in delivering exceptional document management solutions. Here are testimonials from some of our satisfied customers:

    Alastair and the team are always reliable, and treat all work with confidentiality and professionalism. They provide me with a service which I do not have the time to do myself, and ensure my documents are shredded securely and with no effort required from me, apart from an email or telephone call. Thanks Alastair.

    Dawn McGovern

    A fantastic secure service everytime! At Peak Chiropractic we hold a lot of sensitive medical information which is all transferred from paper format to digital as it presents. Chaffinch document storage give us peace of mind that all of this hard information is destroyed professionally and in accordance with GDPR. This takes no effort on our part except putting the information in a dedicated shredding bag! I cannot recommend Alistair and the team enough!

    Andrew S.

    First class service, with extremely good staff, who are really helpful. Worthwhile using Chaffinch for confidential waste disposal.

    Neil Bragg

    Excellent service. Prompt response to initial enquiry with fast, efficient and friendly service. Very trustworthy with great documentation to ensure that all documents were shredded as agreed. Highly Recommended

    Barry Ashley

    Excellent service, with very polite staff.

    Susan Cookson

    I would 100% recommend Chaffinch Document to any company, their service is professional, fast and friendly – thanks for all of your help with our last minute requests!

    Amanda Turner

    Our Accreditations.

    At Chaffinch, we are committed to maintaining top-notch security measures and full compliance with industry standards and regulations.

    Frequently Asked Questions.

    Have a question about Chaffinch's document storage service? Check out our FAQs below for answers to some common queries.

    Why do I need to store my documents?

    Think of all the confidential details your company deals with daily – employee details, customer information, contracts. You’re trusted to keep it safe, and the law agrees. It’s your legal duty to protect this information, with big fines if you don’t. Even digital information counts, not just paper documents. Luckily, secure document storage protects everything, keeping you and your business safe.

    Why should I use an outsourced, off-site document storage service?

    Imagine your company’s most valuable asset – its confidential information: customer details, contracts, internal documents. Losing it could be disastrous for your reputation and finances. That’s why secure off-site storage is key. Chaffinch keeps your sensitive information safe and sound, away from prying eyes. In today’s competitive world, protecting your information is crucial.

    What items can be placed in storage with Chaffinch?

    Chaffinch stores a wide variety of information for our customers which includes:

    • Business critical documents
    • Files, Wills & Deeds
    • Computer back up tapes
    • Museum & Heritage items

    How do Chaffinch ensure documents are protected whilst in storage?

    Our off-site document storage facilities are equipped with security measures such as cameras, coded entry, fenced-in areas, and vetted staff with strict confidentiality agreements. These measures ensure the safety and privacy of your documents.

    How do I retrieve an item that is in storage?

    Need something back from storage? No problem! Just shoot our Operations team an email or use our online portal (we’ll give you access if you need it). We’ll get it ready for you in no time.

    What if I need my item in an emergency?

    If you find you need your item more urgently, Chaffinch has several options available to get your items back to you as quickly as possible, including digital and physical delivery. Please email the details to the Operations team and then follow this up with a phone call.

    See all FAQs

    Let's Get Started.

    Speak to an expert from our document storage and management team. They’ll listen to your specific needs, walk you through how we can best help you, and ensure your documents are kept safe, secure, and accessible.

    By submitting this form you agree to be contacted by Chaffinch about our products and services, as well as other content that may be of interest to you. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

    This site is protected by reCAPTCHA. The Google Privacy Policy and Terms of Service apply.