Accreditations, Memberships & Certifications

In the document management world, popular accreditations and certifications are ISO 9001 for quality and ISO 27001 for information security. There are also specific standards for confidential data destruction (BS EN 15713) and the handling of electronic information (BS 10008). 

By holding accredited certifications and memberships, we demonstrate our dedication to upholding industry standards and best practices, which in turn boosts our credibility and fosters trust among our customers and partners.  

• Credibility and Trustworthiness – Many document management businesses must adhere to specific regulatory and industry standards. Acquiring the necessary accreditations and certifications ensures compliance with these regulations, thereby minimising the risk of legal issues and penalties.  

• Compliance and Legal Requirements – Accreditations and certifications often involve rigorous assessment processes to guarantee that professionals and businesses meet predetermined quality standards. This results in enhanced service quality, accuracy, and consistency, ultimately leading to satisfied clients.  

• Quality Assurance – Given that document management businesses handle sensitive and confidential information, accredited professionals and certified companies are better equipped to address data security, privacy, and disaster recovery risks, thus lowering the chances of data breaches. 

• Risk Management – Document management businesses handle sensitive and confidential information. Accredited professionals and certified companies are better equipped to manage data security, privacy, and disaster recovery risks, reducing the likelihood of data breaches. 

Opting for a document management company without accreditation or certification can increase the chances of data breaches, sensitive information loss, and failure to meet industry rules. It might also shake your confidence in their services and put more responsibility on you as the customer.

ISO 9001 is an international standard that specifies requirements for a quality management system (QMS). It helps organisations demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements. ISO 9001 is widely recognised and can be applied to any organisation, regardless of size or industry. The standard emphasises the importance of continuous improvement and customer satisfaction.

Chaffinch is proud to hold the accreditation for ISO 9001.

ISO 27001, recently updated in 2022, is the international standard for information security management. It defines the requirements of a best-practice ISMS (information security management system). This standard takes a risk-based approach to information security, accounting for people, processes, and technology.

Chaffinch is proud to hold the accreditation for ISO 27001.

BS 10008 is the British Standard on evidential weight and legal admissibility of electronically stored information. Its main aim is to provide organisations with a means to prove their electronic records are trustworthy and therefore can be used as evidence to resolve a dispute.

Chaffinch proudly adheres to BS 10008 accredited standards.

BS EN 15713 is the British adoption of the European standard for the Information Destruction industry. It provides organisations with recommendations for the management and control of the collection, transportation, destruction of confidential material, and recycling to ensure secure and safe disposal. Entrusting your data destruction needs to a company that not only complies with BS EN 15713 but also has it incorporated into their quality management system BS EN ISO 9001 and is inspected against it is crucial to ensure the reliability of the services and products provided. Compliant companies:

• Have demonstrated that their confidential destruction premises are secured and managed appropriately to avoid contamination or security breaches.
• Have a clear and accurate process in place to ensure all contracts with clients, suppliers, and subcontractors are up to standard.
• Will inform clients whenever subcontractors are used.
• Have conducted staff screening and vetting against British Standard BS 7858.
• Have in place tested, secure, and appropriate processes for the collection, retention, and destruction of confidential material.

Chaffinch proudly upholds BS EN 15713 accredited standards.