Early Access to Findings
Be among the first to receive our detailed report, offering insights that can enhance your business strategy.
At Chaffinch, we’re proud partners of Klippa, utilising their advanced Intelligent Document Processing (IDP) solutions to enhance productivity and drive cost savings for our customers. We invite you to take part in Klippa’s BPO Automation Survey, a quick opportunity to share your thoughts on the business process outsourcing landscape. Your feedback is vital – by sharing your experiences, you’ll help shape the future of our industry and improve BPO and document automation solutions.
This survey will investigate how companies use BPO automation, gathering your insights on experiences, choices, and key benefits and challenges!
Your participation in our survey will provide valuable insights tailored to enhance your understanding of industry trends and strategies for better decision-making.
Be among the first to receive our detailed report, offering insights that can enhance your business strategy.
Evaluate your automation journey against industry peers and uncover areas for improvement and growth.
Contribute to a collaborative dialogue that will inform industry practices and innovations for years to come.
BPO automation, or Business Process Outsourcing automation, involves using technology—such as software and systems—to automate repetitive business tasks with minimal human intervention. This process often incorporates artificial intelligence, machine learning, and robotic process automation (RPA) to improve efficiency and streamline operations.
Klippa’s DocHorizon is an Intelligent Document Processing (IDP) tool designed for BPO automation. It uses AI and machine learning to improve operational efficiency by streamlining data extraction and processing from documents. This solution optimises workflows, enhances accuracy, and minimises the need for human intervention. Find out more here.
BPO automation is effectively employed in the following key areas:
BPO automation aims to achieve several key objectives, such as:
BPO automation operates by integrating various technological solutions that can handle specific business processes. Here’s how it typically works:
BPO automation allows businesses to outsource tasks to specialised providers. For example, companies can work with Chaffinch, which uses Klippa’s DocHorizon platform to manage processes like data entry, accounts payable processing, and document/identity verification. This partnership helps businesses automate and optimise their non-core functions efficiently.