The Future of BPO Automation: Industry Survey 2024

Join industry leaders in shaping the future of Business Process Outsourcing automation. Share your insights in our short survey and gain exclusive access to valuable market intelligence.

Why This Survey Matters.

At Chaffinch, we’re proud partners of Klippa, utilising their advanced Intelligent Document Processing (IDP) solutions to enhance productivity and drive cost savings for our customers. We invite you to take part in Klippa’s BPO Automation Survey, a quick opportunity to share your thoughts on the business process outsourcing landscape. Your feedback is vital – by sharing your experiences, you’ll help shape the future of our industry and improve BPO and document automation solutions.

What We'll Explore.

This survey will investigate how companies use BPO automation, gathering your insights on experiences, choices, and key benefits and challenges!

  • Current automation adoption levels
  • Key implementation challenges
  • ROI and cost savings from automation
  • Future automation priorities
  • Impact on workforce and skills
  • Technology preferences and trends

Have Questions? We're Here to Help.

Read the FAQs

Frequently Asked Questions.

Curious about BPO automation? This section answers common questions for those who are new to the concept, explaining what it is and how it can benefit your business in a straightforward way.
What is BPO automation?

BPO automation, or Business Process Outsourcing automation, involves using technology—such as software and systems—to automate repetitive business tasks with minimal human intervention. This process often incorporates artificial intelligence, machine learning, and robotic process automation (RPA) to improve efficiency and streamline operations.

Klippa’s DocHorizon is an Intelligent Document Processing (IDP) tool designed for BPO automation. It uses AI and machine learning to improve operational efficiency by streamlining data extraction and processing from documents. This solution optimises workflows, enhances accuracy, and minimises the need for human intervention. Find out more here.

What is BPO automation used for?

BPO automation is effectively employed in the following key areas:

  • Identity Verification: Automating the process of verifying individual identities by checking documents such as passports, driver’s licenses, or national IDs against databases. This is crucial in sectors such as banking and healthcare, where regulatory compliance and security are paramount. Automation in this area helps ensure that identity verification is efficient, accurate, and consistent, reducing the risk of fraud.
  • Accounts Payable Processing: Streamlining financial operations related to accounts payable, including:
    • Invoice Processing: Automating the receipt, validation, and approval of invoices to expedite payments and minimise errors.  
    • PO Matching: Ensuring that incoming invoices match corresponding purchase orders to prevent discrepancies and unauthorised expenses.
    • Receipt Processing: Automating the management and reconciliation of receipts for expense reports, enhancing financial accuracy and reducing manual workloads.
  • Data Entry: Automating the collection and entry of data into systems, reducing the time and effort required for manual data handling. This includes tasks such as updating records, inputting customer information, or processing forms, which in turn minimises human error and increases overall productivity. These applications of BPO automation help organisations enhance efficiency, reduce operational costs, and improve accuracy across critical business processes.
What is BPO automation used to achieve?

BPO automation aims to achieve several key objectives, such as:

  • Improved Productivity: By automating mundane tasks, employees can focus on higher-value activities, ultimately leading to increased output.
  • Cost Reduction: Automation reduces the cost associated with manual labour by streamlining processes and reducing the need for extensive human resources.
  • Enhanced Accuracy: Automation minimises human errors, ensuring that processes are completed with precision.
  • Faster Turnaround Times: Automation speeds up operational processes, resulting in quicker delivery of services and solutions to clients.
  • Scalability: Automated systems can easily be scaled up or down to meet changing business demands without the need for significant adjustments in staffing.
How does BPO automation work?

BPO automation operates by integrating various technological solutions that can handle specific business processes. Here’s how it typically works:

  1. Process Mapping: Identifying and documenting the tasks that are repetitive and suitable for automation.
  2. Tool Selection: Choosing the appropriate software or tools, such as RPA platforms, that can automate those identified processes.
  3. Implementation: Deploying the selected tools, which may involve up workflows, defining rules, and integrating with existing systems.
  4. Monitoring and Optimisation: Continuously monitoring the automated processes for performance, making adjustments as necessary to improve efficiency and effectiveness.
How is BPO automation used?

BPO automation allows businesses to outsource tasks to specialised providers. For example, companies can work with Chaffinch, which uses Klippa’s DocHorizon platform to manage processes like data entry, accounts payable processing, and document/identity verification. This partnership helps businesses automate and optimise their non-core functions efficiently.

Ready to Make an Impact?

Your insights will play a crucial role in shaping the future of BPO automation. The survey takes just 5 minutes to complete - but the value of your input will last much longer.