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This page contains answers to some of the most common questions about this site.
Cookies are small pieces of information stored on your computer when you visit most websites. They are often used to track visitors and store information such as shopping cart lists. This site uses a cookie to store a unique number which identifies your personal shopping basket.
Cookies do not contain viruses, personal information or spyware. However, if you choose to disable cookies, you can still use this website.
This site does not send unsolicited marketing emails (also known as spam).
A confirmation email will be sent to you when you place an order, and another email will be sent when your order is despatched.
We do have a newsletter which you can subscribe to, but all subscription information must be confirmed by email. This prevents other people adding your details to our mailing list.
No one is subscribed to any lists automatically, and we never sell your personal details to anyone else.
Click the My Account link in the menu to see your current email preferences.
Our mailserver does not relay third party email of any kind. If you have received junk emails which apparently came from this server, please send a copy of the email including full headers to abuse@chaffinch.com
Please note - unless you include all of the email headers, we cannot assist you.
If you have received an email containing a virus, please remember that many viruses create emails with forged headers and fake return email addresses. Please ensure you have antivirus software installed and that it is kept up to date.
All emails we send are in plain text only - we do NOT send emails with viruses or binary attachments of any kind.
This website uses SSL encryption for all order details, personal information and credit card numbers. Furthermore, we do not store credit card numbers here or anywhere else - our payment provider processes all card transactions on our behalf, and we never receive details of your credit card.
For more details on the security of this website, please click on the Privacy link in the left menu.
If you select heavy items for shipping outside the UK, shipping costs may be very expensive. The simple reason for this is that heavy items are expensive to deliver outside of the UK. There is nothing we can do about this - the shipping costs displayed do represent the actual costs of sending your order.
We do not ship items to all countries for various reasons. Many countries have extensive import restrictions, some countries do not have reliable mail delivery services and others have a high rate of fraud. If your country is not listed on the Shipping page, we do not currently send orders there.
Pictures are available for most items. On any page with a list of items, click on the Item Code or the small picture in the first column. This will display a page with complete details for the product, including a colour picture if available.
First, try searching for the product by entering the name in the Search box and clicking the Search button. If you still cannot find the product, it is possible that it has been discontinued or we do not stock it.
You can email us for further information, or to suggest a new product range.
The website is powered by ChicaneryServer which is a high performance and lightweight session management engine developed entirely by Flameport Enterprises. It is used for all Flameport Enterprises websites. Development of this system started many years ago, when alternatives available from other vendors were a combination of too expensive, insecure, or required 9000 gigs of RAM just to answer a simple question.
Today, low cost and even free shopping cart systems are available. However, most of them are written in PHP - a programming language which we neither use or care about.
You are welcome to link to this website, but please only link to http://www.chaffinch.com/
Linking to other pages may result in errors if pages are moved or renamed in the future.